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I noticed Variables are not customizable and my team needed that feature for our company, I am planning to switch to ManyChat full time for our communication, however, this feature for templates is not available and this is what we needed the most for our customers. 

​@mespallardo can you give more details on what you mean by customizable variables?

Manychat has user fields and bot fields which are pretty flexible:

https://help.manychat.com/hc/en-us/articles/14281167138588-User-Input-and-Custom-Fields

https://help.manychat.com/hc/en-us/articles/14281204550172-Bot-Fields-Global-Fields

Both are customizable and you can use them in templates.

Actually, I don't know if they should be the same thing. In my case, I have fields that are not user-owned, such as a list of orders or abandoned carts. I would like to be able to approve a message template using features that are from the context of a trigger, for example.

​@landrady you can do all that with the right settings ;)

It’s a matter of building the automation you need...

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