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Question

Email System Fields not populating

  • August 10, 2026
  • 1 comment
  • 23 views

MargieP

Hi, 

Is anyone else having an issue with automation - in particular the email systems field? The person is adding the email correctly in the chat, the automation is working correctly, but the email is not populating as a system field. This is happening with all of my automations, of which were working correctly a week or so ago. Iv’e refresehed fb and ig settings, checked Kit api integration etc and also checked the correct boxes in the automation for email data field. 
 

On another note, once this is resolved, does anyone know a simple way to go back through 100+ contacts to get their email correctly sorted and through to my kit integration?! 
 

Thank you :)

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • August 10, 2026

Hey ​@MargieP I haven’t had this issue ever.

Could you share a screenshot of your setup? This may us help to debug it.

As for the export, you should be able to export to a CSV on the Data Collection chat bubble that you’re using, and then import these contacts to Kit.