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Question

Horrible delivery.

  • July 19, 2026
  • 4 comments
  • 17 views

Rijs

My delivery has gone drom 34% to 1,6

I’m missing out on a lot of orders.

How can I fix this?

4 replies

Gustavo Boregio
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  • Community Moderator & Expert
  • July 20, 2026

@Rijs delivery of what exactly? What channel? What are you sending?


Rijs
  • Author
  • Up-and-comer
  • July 20, 2026

Hi Gustavo, thanks for reaching out.

It’s the delivery for facebook messenger. I have a key word trigger setup on my facebook that is supposed to send a message to the customer, once they answer it should send the link. but the delivery rate of the first message is 2,3. The send rate is 100%
From 1217 messages send only 28 actually arrived.

 


Gustavo Boregio
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  • Community Moderator & Expert
  • July 21, 2026

That’s weird.

Talk to support and check the link you have.

Sometimes Meta will block affiliate links or links to sites they consider unsafe/inappropiate/etc…


Rijs
  • Author
  • Up-and-comer
  • July 21, 2026

How do I talk to support? I already did that and got a support ticket but they never reached out.