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Question

Instagram automation stops after button click (works in test but not for real users)

  • May 25, 2026
  • 1 comment
  • 6 views
viaggisenzacash

Hi everyone,

I'm having an issue with my Instagram ManyChat automation and I'm trying to understand if this is a bug or if someone experienced the same problem.

The automation is triggered correctly when someone comments on a Reel/post:

  • the user receives the first DM message correctly

  • inside the DM there is a button (for example “Program”)

The problem is:
when real users click the button, the next message in the automation is NOT sent.

What's strange is that:

  • in Test Mode everything works perfectly

  • the next message is sent correctly during tests

  • but with real Instagram users the flow stops after the button click

I already tried:

  • republishing the flow

  • checking permissions

  • verifying the button action

  • reconnecting Instagram

Has anyone experienced this recently with Instagram automations?

Could this be a Meta API issue or a ManyChat bug?

Thanks 🙏

    1 reply

    Fabio Gaulke
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    • Fabio Gaulke
    • Community Moderator
    • May 25, 2026

    Hi, ​@viaggisenzacash

     

    Is that a button wiht a link? If yes, that's probably the issue… Meta doesn't consider buttons with links as message window openers. First, you need to set a "next step" button or a quick reply to another block, and then deliver the button with the link… Doing that, the rest of the flow should be delivered as expected.

     

    Also, could you send a screenshot of the first blocks of your automation? This helps a lot when trying to find the issue.

    @fabio.gaulke | @monada.ag
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