I'm hoping someone here can help, since I haven't been able to get a response from Support or Billingteam.
I had my ManyChat account fully set up and running – Pro plan, automations, everything. Then I got logged out, and now I can't get back in.
Here's what's happening:
- I have an active Pro subscription and receive paid invoices by email.
- When I try to log in with that email, it rejects me and tells me to log in with Google instead.
- When I log in with Google, I land on a brand-new, empty account marked FREE – not the account with my page, automations, or Pro subscription.
- I've tried all the standard troubleshooting: clearing browser cache/cookies, different browsers, incognito mode, etc. Nothing works.
- I've submitted tickets to Support and messaged Billing directly – no response from either.
Has anyone experienced this issue and managed to get it fixed? Or does anyone know a way to get an actual response from the ManyChat team when tickets go unanswered?
I'm paying for a service I currently can't access, so any pointers would be hugely appreciated.
Thanks in advance!