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Need to transfer Instagram account connected to an old ManyChat workspace

  • August 1, 2026
  • 1 comment
  • 60 views
A

Hi!

I recently became the owner of an Instagram account, but when I try to connect it to ManyChat, I get a message saying that the account is already connected to another ManyChat workspace.

Unfortunately, I no longer have contact with the previous owner and I don’t have access to that workspace.

I am the current owner and administrator of the Instagram account.

Is there any way for the ManyChat team to remove the old connection or transfer the Instagram account to my workspace?

I can provide any verification needed to prove that I own the account.

Thank you!

    1 reply

    rodrigo_silvano
    Forum|alt.badge.img+4

    Hey, ​@Abriracaixapreta 
    Once you no longer have contact with the previous owner, you should open a ticket to support and they will help you further.

    You can use this link: https://help.manychat.com/hc/en-us/p/get_support_page

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