I’m beyond frustrated with ManyChat right now.
For over a month, I’ve been trying to get my account connected properly. The platform shows that the account is connected, but it will not actually link or function correctly. I’ve spent countless hours troubleshooting, reconnecting accounts, checking permissions, and trying every fix I can find—yet the issue remains unresolved.
What’s even more disappointing is the lack of support. I’ve waited on chat support multiple times, only to sit there for extended periods without a teammate ever joining the conversation. After more than a month of dealing with the same issue, I still have no answers and no resolution.
We are paying customers. When a service isn't working as advertised and support is unavailable, that's simply unacceptable. If there is a known issue, communicate it. If the problem requires escalation, provide updates. But leaving customers stuck for weeks with no meaningful assistance is not good customer service.
At this point, I’m hoping someone from ManyChat can finally step in, review my case, and help get this resolved. Has anyone else experienced connection issues where the account shows as connected but won't actually link or work properly?
#ManyChat #CustomerSupport #TechSupport #BusinessTools #FrustratedCustomer #NeedHelp
