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Question

Payment issue

  • August 10, 2026
  • 1 comment
  • 22 views

Mountain Gate

We were using the 199$ plan and we got 2 more seats for our agents. 
and we reduced the package to 99$.. but manychat is trying to deduct 240$ even after the downgrade.
We only need the package of 99$.  what must be done?

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • August 10, 2026

Hey ​@Mountain Gate you need to contact support about this. They’re the only ones able to help with billing issues.