WhatsApp automation

Question

Hi All,I'm testing the Pro trial and have purchased a WhatsApp number through ManyChat.My setup is:	The WhatsApp number is connected to my Meta Business account.			It is listed as the primary WhatsApp number on my Facebook Page.			I receive around 100 WhatsApp messages per day from customers.	I created a WhatsApp automation in ManyChat, but I'm only seeing about 3 WhatsApp conversations inside ManyChat. The rest of the messages are not appearing, so the automation isn't responding to most customers.Could you please help me determine why only a small number of conversations are being received by ManyChat?Could you also check:	Whether my WhatsApp Business Platform connection is configured correctly.			Whether there are any webhook or Meta integration issues.			Whether my current plan or trial has any limitations on incoming WhatsApp conversations.			Whether another app or integration could be receiving the messages instead of ManyChat.	Thank you. I appreciate your help.

Gustavo Boregio · Answer

Hey ​@Gwebyou’ll need to contact customer support for them to have a look at your account. They’re not monitoring the community; the only way to get their attention is through a support ticket.Having said that, have you checked in your ‘Contacts’ and the ‘Closed Conversations’ on your Inbox? Are you sure that the missing 97 contacts aren’t getting automatic replies, but are just not being shown in the Inbox?Take a peak at your contacts tab and see if you have new contacts there…If you’re still having issues, then I suggest you try to reconnect your WhatsApp to Manychat or check if there are any restrictions in Meta.And if you need help setting Manychat correctly for your business, feel free to send me a message. I’m guessing that with your traffic, having the wrong setup could mean a lot of money for your business.Hope this helps!

Sign up

Welcome to the Manychat Community!