This morning I was able to edit a ManyChat automation, and an hour later I received an email saying that my subscription had expired because apparently the last payment couldn't be processed. But that's not true—all payments are in order, my account is fully funded, and I still have 5 days left on my subscription.
At the same time, I can no longer log in to ManyChat; I get the following error:
{“0”:“Access denied”,“state”:true}
What happened? Was I banned?
Best answer by Cansu
Hi
+3Hi
For me can not log in {"0":"Access denied","state":true} and my ticket number [#475916], created ticket almost 2days, still no response from manychat. What type of service is this. Wasting time and looking for mail. Paid for pro, now looking for mail not doing my job
Hi, I’m experiencing the exact same issue — {“0”:“Access denied”,“state”:true} when trying to log in.
Important note: My suspended account is linked to felipefelice@gmail.com (Google login). I had to create this separate account just to be able to post here, since I’m completely locked out of my original account.
I run a legitimate business with two WhatsApp automations and nearly 15,000 contacts. All our messaging is transactional — purchase confirmations and product access delivery to paying customers. No spam, no cold outreach.
After investigating, I found the root cause: an OpenAI-powered support agent connected to ManyChat was pulling responses from a knowledge base with outdated entries that may have triggered compliance flags. I’ve already audited and corrected all 518 entries — the issue is fully resolved on my end.
This suspension has completely shut down my entire operation. Both WhatsApp numbers are offline, paying customers cannot receive their purchases or access any support, refund requests are piling up, and my business reputation is being damaged with every hour that passes. This is extremely urgent — every day this remains unresolved means real financial loss and customers who paid for a product they can’t access.
I’ve submitted appeals to ban-appeals@manychat.com and also opened a support ticket [#543887], but haven’t received a response yet.
@Cansu could you please help escalate my case as soon as possible? My ticket number is #543887 and the account email is felipefelice@gmail.com. I’d be incredibly grateful for any help.
Thank you, Felipe
I’m also face this problem {“0”:“Access denied”,“state”:true}
bitte überprüfen sie meine email die richtige ist fredyhammer71@gmail.com
statt fredyhammer@gmail.com
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