I signed up for a trial with my credit card and can't even access my correct Facebook account. I also have a different email address now, not my old email that ManyChat assumes my Facebook account is associated with, so it sends the 6 digit code to my old email address that I don't have access to, which makes it impossible to do anything on ManyChat, including cancel my trial since I can't use ManyChat because the modal with the 6 digit code (that it’s sending to my old email) is in the way. I need ManyChat to either associate my ManyChat account with my correct Facebook account and associate my ManyChat account with my newer email, or cancel my trial before I get charged because I'm not able to access anything in your site to cancel it myself.
This is urgent as I don't want to be charged and I'll have to inconveniently cancel and re-order my credit card if they don't get my access fixed soon, and I'll definitely be choosing a competitor if this doesn't get fixed.
6 digit code sent to wrong email AND associating me with a random Facebook account, not mine
+6
Here are the ways you can get in touch with them: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat#h_01JD4GX3TAQJMT8W7EKMV3VQH7
That link just sends me to the support page with 5 options for support. Most of those options require you to login, which I can’t. And when I try to submit a ticket, it has an error page after submitting. Can you please message them for me and have them send me an email address I can send my problem to? I’m out of ideas.
Hi
Thank you for reaching out!
I’m Mauricio from Manychat Support team.
Can you share your new email address so I can create a ticket on your behalf?
Talk to you soon!
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