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Question

7 day messaging window?!


Max112233

 

I’ve just seen this pop up on my Manychat, a change to the 24hr window rules, where the new messaging window is within 7 days of someone entering via an ad. This seems to ahve come in within the past day or so as i havent seen this prior and cant find any information on changelogs for Manychat/meta?

Ive tried a test broadcast to people who subscribed less than 7 days ago, but interacted more than 1 day ago, and its showing my audience is 0, where it should be 1000+ if this new set-up is true.

Does anyone have any more information on this? is there anything i need to do specifically to message people, or does this just need time to roll out?

3 replies

Fabio Gaulke
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Hey, ​@Max112233!


Automations and Broadcasts always stop delivering after the 24h windows. This 7 day window only work to manually contact the user via Manychat Inbox (Chat). It's also called "Human Agent Window” and exists, for example, to contact leads/users that called you in the weekend and you just saw the message on Monday (with the 24h window already closed).

 

Hope this helps!


johnandrus

Yes, but how can you contact a lead from IG or FB after the 7 day window?


Fabio Gaulke
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Yes, but how can you contact a lead from IG or FB after the 7 day window?

 

Short answer: Only via IG/FB Apps or Websites OR using Marketing Messages Campaigns = https://help.manychat.com/hc/en-us/articles/24351480518684-Marketing-Messages-on-Messenger