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Question

7 day messaging window?!

  • June 5, 2026
  • 3 comments
  • 20 views

Max112233

 

I’ve just seen this pop up on my Manychat, a change to the 24hr window rules, where the new messaging window is within 7 days of someone entering via an ad. This seems to ahve come in within the past day or so as i havent seen this prior and cant find any information on changelogs for Manychat/meta?

Ive tried a test broadcast to people who subscribed less than 7 days ago, but interacted more than 1 day ago, and its showing my audience is 0, where it should be 1000+ if this new set-up is true.

Does anyone have any more information on this? is there anything i need to do specifically to message people, or does this just need time to roll out?

3 replies

Fabio Gaulke
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  • Community Moderator
  • June 6, 2026

Hey, ​@Max112233!


Automations and Broadcasts always stop delivering after the 24h windows. This 7 day window only work to manually contact the user via Manychat Inbox (Chat). It's also called "Human Agent Window” and exists, for example, to contact leads/users that called you in the weekend and you just saw the message on Monday (with the 24h window already closed).

 

Hope this helps!


johnandrus
  • Up-and-comer
  • June 7, 2026

Yes, but how can you contact a lead from IG or FB after the 7 day window?


Fabio Gaulke
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  • Community Moderator
  • June 7, 2026

Yes, but how can you contact a lead from IG or FB after the 7 day window?

 

Short answer: Only via IG/FB Apps or Websites OR using Marketing Messages Campaigns = https://help.manychat.com/hc/en-us/articles/24351480518684-Marketing-Messages-on-Messenger