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Question

Account Problems: No Labes and hi to new follower

  • April 1, 2026
  • 7 comments
  • 35 views
giulia.fiorenza

hello!

 

I am writing to you for 2 reason:

  1. I have 2 manychat account, in one account i have the labels and in the other one no…. how can i activate the labels in the second account?
  1. Any news about the hi to new follower bug? it’s 2 weeks that there is this bug and I don’t see any updates

    7 replies

    Cyber ruda
    • Cyber ruda
    • Up-and-Comer
    • April 1, 2026

    Hello ​@giulia.fiorenza , 
    1. You mean labels in inbox ? 
    2. Here you have information about follow to DM: 

     

    Cyberruda
    giulia.fiorenza

    yes i mean the labels in inbox. i don’t have it and i need it and i would like to be added as beta tester

    Cyber ruda
    • Cyber ruda
    • Up-and-Comer
    • April 1, 2026

    ​@giulia.fiorenza  This is a new feature that's just starting to show up on accounts - Manychat is rolling it out gradually, so it should appear on yours soon too. 

    Cyberruda
    Devtrest
    • Devtrest
    • Up-and-Comer
    • April 1, 2026

    It looks like Labels are now handled as Tags in ManyChat, so there isn’t usually a separate “activate labels” switch. Check the second account in Contacts or in an Action → Add/Remove Tag. Also keep in mind each ManyChat account is separate, with its own settings/features.

    For Hi to New Follower / Follow to DM, it’s still marked [BETA] and it only works for Instagram accounts connected through the new Unified Instagram onboarding flow. If that second account was connected with an older method, you may need to reconnect it using the new flow.

    So the likely fix is:

    1. Look for Tags, not Labels.
    2. Reconnect the IG account with the new onboarding flow if Follow to DM is missing or buggy.
      Juliano Aguiar

      It looks like Labels are now handled as Tags in ManyChat, so there isn’t usually a separate “activate labels” switch. Check the second account in Contacts or in an Action → Add/Remove Tag. Also keep in mind each ManyChat account is separate, with its own settings/features.

      For Hi to New Follower / Follow to DM, it’s still marked [BETA] and it only works for Instagram accounts connected through the new Unified Instagram onboarding flow. If that second account was connected with an older method, you may need to reconnect it using the new flow.

      So the likely fix is:

      1. Look for Tags, not Labels.
      2. Reconnect the IG account with the new onboarding flow if Follow to DM is missing or buggy.

      como faco essa conexão unificada?

      giulia.fiorenza

      yes but when you have only the tag and not the labels you don’t have a key ad very usefull feature: the lateral menu in which you can organize properly. with only the tag the organization is really hard. 

      skateordie
      • skateordie
      • Up-and-Comer
      • April 3, 2026

      It looks like Labels are now handled as Tags in ManyChat, so there isn’t usually a separate “activate labels” switch. Check the second account in Contacts or in an Action → Add/Remove Tag. Also keep in mind each ManyChat account is separate, with its own settings/features.

      For Hi to New Follower / Follow to DM, it’s still marked [BETA] and it only works for Instagram accounts connected through the new Unified Instagram onboarding flow. If that second account was connected with an older method, you may need to reconnect it using the new flow.

      So the likely fix is:

      1. Look for Tags, not Labels.
      2. Reconnect the IG account with the new onboarding flow if Follow to DM is missing or buggy.

      Hi, is there a way to reconnect an Instagram account on Manychat using the new unified ig onboarding flow without losing already created ig automations on manychat?

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