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Added new Keyword but it´s not triggering

  • March 18, 2026
  • 3 comments
  • 19 views

Tsantsou

Hi I added a new Keyword for when people are commenting a Reel/Post, i also added the keyword if they message it to me. Messaging is working but not when they comment. I need help. Is this a bug? can someone please help me?

Best answer by rodrigo_silvano

Hey, ​@Tsantsou 

Did you refresh the permissions between Meta and Manychat?

 

Here’s an article to help you with that: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Let me know if this helps 🙂

3 replies

rodrigo_silvano
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  • Community Moderator
  • Answer
  • March 18, 2026

Hey, ​@Tsantsou 

Did you refresh the permissions between Meta and Manychat?

 

Here’s an article to help you with that: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Let me know if this helps 🙂


Даниал
  • Up-and-Comer
  • March 19, 2026

Hey, ​@Tsantsou 

Did you refresh the permissions between Meta and Manychat?

 

Here’s an article to help you with that: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

Let me know if this helps 🙂

It didnt work
all of our automations is dont work


rodrigo_silvano
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Hey ​@Даниал 
I’m sorry to hear that the article didn’t worked as expected 😕

Are you on free plan or a paid one?