I’m the owner of a ManyChat account. Two team members need Inbox seats to answer chats, but the account only has two Inbox seats, and my own seat can’t be removed. I can’t add a third seat without a plan change.
Before changing anything, I want to confirm:
- Can a user with the Admin role create, edit, move, and delete automations? Does an Admin occupy an Inbox seat?
- Can the owner be without an Inbox seat?
- How can an account add a third Inbox agent without upgrading the plan?
We’re considering transferring ownership to one of our Inbox agents, and keeping our current user as Admin, since that person manages marketing rather than chats. Is this viable? Specifically: (a) can an Admin fully create, edit, move, and delete automations after the transfer; (b) does the new owner need to be invited as a team member first; (c) are there any Facebook page permission requirements we should check; and (d) once ownership is transferred, can the previous owner still manage billing and roles?
The help center doesn’t state these clearly, so I’m asking before transferring ownership to anyone.