I've launched an ad campaign and the ads optimization settings are going well. Then, after a few days, nothing works anymore. I look at the trigger Instagram ads is deactivated and doesn't appear at all. I go to redo the “Ads optimization” settings, then when I reconnect a “messaging” data source, the instagram account selection is no longer available because it's apparently ineligible. Thanks in advance for your help.
Same problem, have u found any ways?
+3Hey!!
Check if all the items in this help article are as they should be: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Also check if your IG account is on the same Business Manager connected to Manychat. 😉
Didn't work for me… Everything was set and i still see the message that my IG is not eligible.
Does anyone have another solution for this issue?
Thanks in advance
Subscribing to this thread. I’m running into the same problem. The steps above also did not work for me
+3Hey, folks!
Have you tried to get in touch with Manychat's support team?
Open a ticket, give them as much information as possible. They will be able to investigate it further: How to get support from Manychat – Manychat Help
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