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Question

AI step dosent work

  • March 3, 2025
  • 2 replies
  • 30 views

Ali-Kaboli

I have built an AI to reply to Instagram direct messages using Manychat.
Everything was working fine until today, when all of a sudden, the AI in Manychat stopped responding. Even the Preview mode doesn’t work.
I currently have the Pro plan and the Manychat AI add-on active on my account.
What do you think could be causing this issue?
Has anyone else experienced a similar problem before?

 

2 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • March 3, 2025

@Ali-Kaboli if it was working fine and then it stopped, and you didn’t change anything, then I suggest you open a ticket with support. They probably have to look into it.


Ali-Kaboli
  • Author
  • Up-and-Comer
  • March 3, 2025

Hi Gustavo 
I open a  ticket but manychat support is really trouble in timing I guest😬
they didn't answer me for 3 hours