Hello, community, i can’t get this issue solve no matter how, i design a simple flow like the screenshot below:
When i test this, i found that, after the AI step send the link, when i reply ‘thank you’, the AI reply ‘welcome with the link again’, how can i get this solve? i tried to prompt the AI don’t include the link in the message when saying welcome, but it doesn’t work.
Best answer by rodrigo_silvano
Hey,
You can add another task saying something like this: “Continue to answer the user’s questions without sharing the appointment link.”
Let me know if this helps. 🙂
+4Hey,
You can add another task saying something like this: “Continue to answer the user’s questions without sharing the appointment link.”
Let me know if this helps. 🙂
When I try this, I'm having the same problem... what I want is for it to eventually go to a menu block and keep sending that link.
Hey,
You can add another task saying something like this: “Continue to answer the user’s questions without sharing the appointment link.”
Let me know if this helps. 🙂
When I try this, I'm having the same problem... what I want is for it to eventually go to a menu block and keep sending that link.
+4
In the AI context:
“I need to collect the email before sending the booking link to add this contact to my CRM and manage follow-ups.
Do not mention you need an email to send the appointment link.
After the user provide the email, thank them and say: "Here's the appointment link 🙂" and close the chat.
The appointment link is: [appointment link]”
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