?

Hello ​@turgunbek ,
You have the option to pause automations so that the AI Step stops responding, allowing only human interaction.
In the live chat, go to the lead's profile, click on "Automations", and then select "Pause".

However, it’s important to note that after pausing, the conversation may resume in the AI Step from where it left off.
Once the lead enters the AI Step, you lose some control over the conversation. That’s why it’s essential to ensure that the AI steps have clear and well-defined tasks — to avoid the lead getting "stuck" in that part of the flow.

??

??

 

Hello ​@turgunbek ,

In this panel, you can set how long the automation will remain paused after you manually send a message in the live chat. Your current setting is 30 minutes, which means that every time you send a manual message, no automation will run for 30 minutes. After that, everything returns to normal.

While you're in the live chat, you can manually adjust this time for a specific contact, as shown in the screenshot below. You can even choose to keep automations paused indefinitely for that contact, if you prefer.

 

. I could not finish the work of ai automation in all contacts what can I do so that it does not work when writing community manager at this time?

Here’s how it works:
You need to set a delay between 30 minutes and 24 hours. Whenever your agent sends a manual message, automations will be paused for at least 30 minutes. This setting is fixed and cannot be changed.
I believe this is designed to ensure that no automated messages are accidentally sent while an agent is actively interacting with a lead.

As mentioned, the default settings cannot be modified, but the agent can manually adjust them from the lead's profile during the conversation.

For example, after finishing the conversation, the agent can click the "Automations" button and then select "Restart automations." This will immediately resume the automated messages.
Additionally, if preferred, the agent can also choose to pause automations permanently.