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All triggers not working anymore

  • June 3, 2025
  • 5 comments
  • 122 views
Janice_

Hey everyone!

All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?

Best
Janice

Best answer by rogerioaraujo

Hello ​@Janice_ ,
There was indeed an issue with the Instagram API a few days ago, but it has already been resolved.
Are your triggers set up in the Instagram channel?
If so, I recommend updating the permissions by going to Settings, clicking on the Instagram channel, and looking for the Update Permissions button.

    5 replies

    rogerioaraujo
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    • rogerioaraujo
    • Helping hand
    • Answer
    • June 3, 2025

    Hello ​@Janice_ ,
    There was indeed an issue with the Instagram API a few days ago, but it has already been resolved.
    Are your triggers set up in the Instagram channel?
    If so, I recommend updating the permissions by going to Settings, clicking on the Instagram channel, and looking for the Update Permissions button.

    Janice_
    • Janice_
    • Author
    • Up-and-comer
    • June 3, 2025

    How can I set up Instagram channel? I refreshed permissions.

    rogerioaraujo
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    If you’ve already renewed the permissions and the automations still aren’t working, I recommend checking this ManyChat help article:
    https://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat

    It lists other known reasons that may cause Instagram to stop working properly.

    If you're using a free account, please remember that you can have only 3 keyword triggers.

    Jesy
    • Jesy
    • Up-and-comer
    • June 3, 2025

    Hola buenos días, a mi me está pasando lo mismo que a Janice, intenté hacer los pasos que sugieren en el enlace pero no me ha funcionado, no se qué mas hacer, Gracias!

    rogerioaraujo
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    Hola buenos días, a mi me está pasando lo mismo que a Janice, intenté hacer los pasos que sugieren en el enlace pero no me ha funcionado, no se qué mas hacer, Gracias!

    Hello ​@Jesy ,
    If you’ve already updated the permissions and checked all the items mentioned in the ManyChat help article, but your automations still aren’t working, the best option is to submit a request so the support team can look into your case. You can do that through this link:

    https://help.manychat.com/hc/en-us/p/get_support_page
     

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