Hey everyone!
All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?
Best
Janice
Hello ​
There was indeed an issue with the Instagram API a few days ago, but it has already been resolved.
Are your triggers set up in the Instagram channel?
If so, I recommend updating the permissions by going to Settings, clicking on the Instagram channel, and looking for the Update Permissions button.
How can I set up Instagram channel? I refreshed permissions.
If you’ve already renewed the permissions and the automations still aren’t working, I recommend checking this ManyChat help article:
https://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat
It lists other known reasons that may cause Instagram to stop working properly.
If you're using a free account, please remember that you can have only 3 keyword triggers.
Hola buenos dĂas, a mi me está pasando lo mismo que a Janice, intentĂ© hacer los pasos que sugieren en el enlace pero no me ha funcionado, no se quĂ© mas hacer, Gracias!
Hola buenos dĂas, a mi me está pasando lo mismo que a Janice, intentĂ© hacer los pasos que sugieren en el enlace pero no me ha funcionado, no se quĂ© mas hacer, Gracias!
Hello ​
If you’ve already updated the permissions and checked all the items mentioned in the ManyChat help article, but your automations still aren’t working, the best option is to submit a request so the support team can look into your case. You can do that through this link:
https://help.manychat.com/hc/en-us/p/get_support_page
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