Does anyone know if this is fixed yet? My automation was set up and working fine for a bit but then stopped. I spoke to an agent who told me it was a problem being worked on but no updates?? Can anyone shed any light please?
Are the issues with DM to new followers fixed yet?
+5Hi
there are two main reasons FTDM may not trigger that you should Also take into Account:
1. Meta 1 per week limitations: Meta allows only one Follow to DM message per user per week. If a person follows multiple accounts using this feature, they’ll receive a message only from the first account they followed. This rule helps keep the experience safe and free from spam.
2. The follower is already a contact. If someone has messaged a creator before—via an automation (like Comment to DM) or a manual DM—they become a contact. Existing contacts don’t receive FTDM messages by design to avoid awkward or confusing experiences. For example, if someone engages with a comment to DM automation, and then follows the creator, receiving both automations would feel strange.All the information is in this HC article: http://help.manychat.com/hc/en-us/articles/23096654243740-Follow-to-DM-on-Instagram-Say-Hi-to-New-Followers
Hope this helps
Cheers
cata Rendón
Welcome to the Manychat Community!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.