Assistance Needed: Managing DM Sorting With “Follow-to-DM” Feature

Question

hello,Hello ManyChat Community 👋,I’m a marketing manager and I’m looking for help with organizing incoming messages while using the new Follow-to-DM feature.I want to enable this feature, but I’m concerned about how it will affect my client’s inbox. My client receives a high volume of new followers every day, and if each follow triggers a DM, it will flood the Primary inbox and push our active conversations and leads further down.Ideally, I would like all Follow-to-DM messages to be automatically routed to the General tab instead, so we can keep our active leads and important conversations easily visible in the Primary inbox.Is there a way to set this up inside ManyChat, or a recommended workflow to prevent Follow-to-DM messages from overwhelming the main inbox?Any guidance or best practices would be greatly appreciated!Thank you! 🙏

Fabio Gaulke · Answer

Hi, ​@Willbefore2000!Unfortunately, there’s no way to make Manychat manage the DM routing in the connected IG account.The only way to get some control, is using Manychat itself to manage the chats in the Live Chat module.Here’s an article showing how you could use/ set up Manychat to manage the conversations:https://help.manychat.com/hc/en-us/articles/14281070478748-Manychat-Live-ChatHopee this helps!

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