Skip to main content

Auto-DM from Comment is Not working

  • July 11, 2025
  • 1 reply
  • 27 views

I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.

I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. 

The contact list is still under the 2,000 mark too. 

Can anyone help me??

 

Thank you!

1 reply

rogerioaraujo
Forum|alt.badge.img+2
  • Flow Scholar
  • 495 replies
  • July 12, 2025

Hello ​@Destination Inspiration ,
Please check this ManyChat help article. It includes additional steps to try when Instagram automations stop working.
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
If the issue persists after following the instructions, there is a link at the bottom of the page to contact the ManyChat support team.