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Hello Manychat Community,

I have attempted to set up a rather basic automation of Auto-DM links from comments. 

The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.

In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:

“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.

“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments.

 

I have looked around the platform but couldn’t find anything to configurate it.

I would be very grateful if someone could assist me with that, thank you!

 

JC

Hi, ​@JCVadi,

 

I think this is a shared pain. 😅

There's no option to select something as "comment is” instead of  “contains”.

There's a workaround, but it's not perfect:

  • Just include common letters that aren't part of your keyword, like…

     

So, if any phrase is commented with any of the excluded letters, it won't trigger the automation.

 

Hope it helps!

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