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Hello, I configured a simple automation here :

 

So far, it works. It's the next step that doesn't work:

 

When the person clicks on the "Envoie moi le lien" button, the "DM with the link" step is not triggered. 

I refreshed the permissions, checked that everything was in order via the help center, and it is. I'm a little desperate, could you help me?

@margot have you tried with a different link…?

Sometimes Meta will block links they don’t like (if it’s an affiliate link, if for some reason the website has been marked as unsafe, etc).

Try it with ‘google.com’ as the link and see if it works. If it does, it’s likely that the URL you’re adding is causing trouble.

If it doesn’t, you’ll probably need to contact support to see what’s going on here.

Hope this helps!