Auto-DM links from comments not working on any of my new posts

A few things to check:

1. New posts aren't automatically included - go to your comment trigger and make sure it's set to "Any post." If it's specific posts, you need to manually add each new post after publishing.

2. Refresh Meta permissions - Settings → Instagram → "Refresh Permissions." Fixes most trigger issues even when the account shows connected.

3. One trigger per user per post - Instagram only fires the automation once per user per post. If someone already commented before, it won't re-trigger for them.

4. Known ongoing issue - there are active reports from January 2026 of comment-to-DM only triggering 1 in 20 times on ManyChat. This is a Meta/ManyChat side issue, not your setup.

If refreshing permissions doesn't fix it, contact ManyChat support and reference the ongoing comment trigger reliability issue, they're aware of it.

Some people in this situation end up switching platforms while waiting for a fix. Hope one of these helps - let me know! 

Hi ​@Calisoma_ , it is not normal that all your automations does not work, probably you lost connection of your account.

Here are a few things I’d recommend double-checking:

1. Instagram permissions A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
   You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.
2. Follow the official IG automation troubleshooting guide
   This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
   https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
3. Check for platform-wide issues
   Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
   https://status.manychat.com/
4. One-time trigger behavior
   Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.
5. If non the above work, contact Manychat Support Team, here is how you can open a ticket:  How to get support from Manychat – Manychat Help

Hope this helps

Catalina Rendon

auto DM links from comments worked fine until I paid for a subscription and then they all quit working

Hi ​@jukebox.mom that's a different pattern from what's above, worth checking billing sync rather than the connection stuff.

1. Settings → Billing, confirm the charge actually went through (not just pending)
2. Log out completely, clear cache or try incognito, then log back in, sometimes the session keeps showing the old plan even after payment clears
3. If that doesn't fix it, disconnect and reconnect your Facebook page, that forces a re-sync of your subscription status

If it's still stuck after that, it's a support ticket, and worth telling them specifically that it worked before paying and broke right after, that's a sharper detail for them than "not working."
Hope this works! 
Cata