As the title says the automation randomly stopped working yesterday on our account across all of our posts.
Already tried refreshing permissions and deleting and creating automations, but nothing seems to fix the issue.
So just wondering if this is a problem from Manychats side or ours?
We also started running meta ads on the same account yesterday and it feels like it stopped working right after we launched ads.
Thanks.
Solved
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Best answer by Fabio Gaulke
Hello,
Running Meta Ads should not interfere with your organic automations, as they generally operate on different layers of the platform. I recommend taking a look at this article to verify if all your settings are exactly as expected: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
If everything seems correct according to that guide and the automations are still not triggering, it would be best to contact the support team so they can take a closer look at what might be happening: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps! 🙏
+3Hello,
Running Meta Ads should not interfere with your organic automations, as they generally operate on different layers of the platform. I recommend taking a look at this article to verify if all your settings are exactly as expected: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
If everything seems correct according to that guide and the automations are still not triggering, it would be best to contact the support team so they can take a closer look at what might be happening: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat
Hope this helps! 🙏
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