I've been creating automation for a while, today something weird happened. The post went out, two comments were trigged and DMs sent, then the automation stopped working and now I'm sending DMs manually cause the bot isn't working.
How do I fix this? I've even created a new automation but seems like this specific post is broken...
Hi,
Try refreshing your account permissions.
Also check if everything is as it should be at Meta's side.
In this help article you findo how to do all of it: Instagram automation troubleshooting – Manychat Help
And if after that it still doesn't work, I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help
Hope this helps!
Let me know if you need any help to do this.thanks
I've refreshed permission, but the specific post with the inconsistence still not recognising the trigger message. Should I do something else to make that coming to life?? I might open a ticket just in case we need some deeper level investigation.
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