I've been creating automation for a while, today something weird happened. The post went out, two comments were trigged and DMs sent, then the automation stopped working and now I'm sending DMs manually cause the bot isn't working.
How do I fix this? I've even created a new automation but seems like this specific post is broken...
Hi,
Try refreshing your account permissions.
Also check if everything is as it should be at Meta's side.
In this help article you findo how to do all of it: Instagram automation troubleshooting – Manychat Help
And if after that it still doesn't work, I'd suggest opening a ticket to the support team: How to get support from Manychat – Manychat Help
Hope this helps!
Let me know if you need any help to do this.thanks
I've refreshed permission, but the specific post with the inconsistence still not recognising the trigger message. Should I do something else to make that coming to life?? I might open a ticket just in case we need some deeper level investigation.
Let me know if you need any help to do this.thanks
Sorry to bring this up again, I've refreshed the permissions and seemed all good. But the original post that started the issue still not working and yesterday night we had another post not trigged, how can I get access to a support so someone get check for issues in the logs??
Hey,
Once you’ve done all things Fabio mentioned, you can contact the Manychat support here: https://help.manychat.com/hc/en-us/p/get_support_page
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.