Skip to main content
Question

Auto DMs not working

  • December 9, 2025
  • 1 reply
  • 15 views

Payal Thakurani

My auto DMs have stopped working for all my posts even though it says LIVE on all of them. The new post from yesterday isn’t even showing on my Manychat profile - it’s got over 600 comments already for the recipe but I can't use Manychat since it’s been stuck like this since yesterday. Someone please help!!!!

1 reply

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • December 9, 2025

Hey ​@Payal Thakurani start by refreshing permissions:

https://help.manychat.com/hc/en-us/articles/14281464342684-Refresh-permissions

If you’ve already done that, contact support with the issue you’re having.

Also, please be aware that there’s currently a Meta issue where Meta is not sending information to Manychat. It’s happening to some accounts, not all. This may also be the cause of the issue you’re having.

You can check the status of this issue here: https://status.manychat.com/