Auto-message doesn't work all the time

Seems like Manychats is not working on boosted reels or ads ?

Hey ​@Prom AI Hub 

Manychat has to comply with Meta’s rules, so if an account is restricted by Meta for some reason, the automation doesn’t trigger for that account.

Regarding the question about boosted reels or ads, it should work properly.

Do you still have that issue about boosted content and ads?

Hello,

I have the same issue under some of my posts. Do you know for sure if it’s still related to restricted account or it’s just a guessing ?

Thank you for your reply !

Hi ​@Prom AI Hub  ,

Great question — this is one of the most common bottlenecks with comment-to-DM automations, and as ​@rodrigo_silvano mentioned it is usually due to Meta´s rules.  In most cases, the low delivery rate isn't a ManyChat issue — it's Meta throttling delivery when a message pattern looks too automated or promotional. A few best practices that help:

1. Avoid putting a link in the first message. Make your opening DM feel like a real conversation instead of a drop-off point. Invite the person to click a button to continue, and deliver the link a step later.
2. Use different keywords for different posts. Rotating your trigger keywords avoids repetitive patterns Meta may flag.
3. Add a "Smart Delay" before the first response so the message feels more human and less like an instant automated blast.
4. Keep the first message from feeling too promotional. A warmer, lighter opener tends to get delivered — and read — more reliably.

One more thing worth adding: when a post starts gaining traction or going viral, that sudden surge in identical outbound messages is exactly what can trip Meta's spam filters. A useful workaround is to set up two versions of your comment automation — one that posts a public reply and one that doesn't — and switch to the non-reply version when a post takes off. It keeps the flow running without stacking up the repetitive activity Meta tends to penalize.

Hope this helps!

Catalina Rendón