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Hi everyone,


I have an issue with automations.


When people comment a keyword on any post or reel, they receive a DM from me asking if they want the free ressource I share.


They juste have to click (to confirm) on the button, to receive a second automatic message from me to have the link. 


But since 2 days, people NEVER receive my 2nd message when they click on the button.


Since I've started to use Manychat, never had any problem.


I've tried to refresh permissions but it didn't help.


My first automatic DM is still working.


Any idea ?


Thanks !

I’m experiencing the same issue, but ManyChat hasn’t been able to fix it.
They suddenly stopped responding to customer support messages as well

Wow… Okay. What do you use instead ?

We are having this exact problem the past couple days as well. Have been troubleshooting to no avail.

I have this problem too, the message after clicking the button is not working. if u had any way to solve let us know pls

I’m having the same problem , what is the email for support?

I'm also having the same problem, I've already tried everything I could, if there's any alternative it would be of great help

I’m having the same issue, seems to be just for Instagram. Great timing too as I launched a new offering and a post went viral.

I found that I can tap the button myself to trigger the automation to continue, but obviously that defeats the point of having a Manychat automation if I have to trigger it manually.

I’m having the same issue. Does anyone have the contact number or email for support? 

Having the same issue for over 2 days now. Such a disaster. And manychats has had zero communication or acknowledgment that they are aware of the problem. 

STATUS PAGE to subscribe for updates about the issue

 

just found this on another message board

 

 

It’s related to a Meta Bug according to manychat support.

 

Hope this issue will be fastly resolved.

 

Here’s the message of the Manychat support

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