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Automated message instagram not send

Thibaut Coach Naturo

Hi everyone,


I have an issue with automations.


When people comment a keyword on any post or reel, they receive a DM from me asking if they want the free ressource I share.


They juste have to click (to confirm) on the button, to receive a second automatic message from me to have the link. 


But since 2 days, people NEVER receive my 2nd message when they click on the button.


Since I've started to use Manychat, never had any problem.


I've tried to refresh permissions but it didn't help.


My first automatic DM is still working.


Any idea ?


Thanks !

Oct 24, 2025 8:54 AM UTC

STATUS PAGE to subscribe for updates about the issue

 

just found this on another message board

 

      12 replies

      cho_menss
      • cho_menss
      • Smooth talker
      • Oct 23, 2025 10:23 AM UTC

      I’m experiencing the same issue, but ManyChat hasn’t been able to fix it.
      They suddenly stopped responding to customer support messages as well

        Thibaut Coach Naturo

        Wow… Okay. What do you use instead ?

        BeautifulOne
        • BeautifulOne
        • Up-and-comer
        • Oct 23, 2025 1:57 PM UTC

        We are having this exact problem the past couple days as well. Have been troubleshooting to no avail.

          Fox1C
          • Fox1C
          • Up-and-comer
          • Oct 23, 2025 2:24 PM UTC

          I have this problem too, the message after clicking the button is not working. if u had any way to solve let us know pls

            Dani_NHAL
            • Dani_NHAL
            • Up-and-comer
            • Oct 23, 2025 7:20 PM UTC

            I’m having the same problem , what is the email for support?

              FilipeYabok
              • FilipeYabok
              • Up-and-comer
              • Oct 23, 2025 8:03 PM UTC

              I'm also having the same problem, I've already tried everything I could, if there's any alternative it would be of great help

                peterruppert
                • peterruppert
                • Up-and-comer
                • Oct 23, 2025 10:41 PM UTC

                I’m having the same issue, seems to be just for Instagram. Great timing too as I launched a new offering and a post went viral.

                I found that I can tap the button myself to trigger the automation to continue, but obviously that defeats the point of having a Manychat automation if I have to trigger it manually.

                  Bailfitz
                  • Bailfitz
                  • Up-and-comer
                  • Oct 24, 2025 1:20 AM UTC

                  I’m having the same issue. Does anyone have the contact number or email for support? 

                    aimee
                    • aimee
                    • Smooth talker
                    • Oct 24, 2025 8:46 AM UTC

                    Having the same issue for over 2 days now. Such a disaster. And manychats has had zero communication or acknowledgment that they are aware of the problem. 

                    aimee
                    • aimee
                    • Smooth talker
                    • Oct 24, 2025 8:54 AM UTC

                    STATUS PAGE to subscribe for updates about the issue

                     

                    just found this on another message board

                     

                      Thibaut Coach Naturo

                       

                      It’s related to a Meta Bug according to manychat support.

                       

                      Hope this issue will be fastly resolved.

                       

                      Here’s the message of the Manychat support

                        Bailfitz
                        • Bailfitz
                        • Up-and-comer
                        • Oct 26, 2025 4:08 PM UTC

                        Have you tried the ‘quick reply’ workaround? I tried it and this doesn’t seem to work for me either. 

                         

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