Automatic DM links from comments NOT WORKING

Hey, ​@emigalvan 

Can you share with us a screenshot of your automation?
This will be needed to understand the cause of your situation.

Here’s a help article to help you to understand how you can build your automation: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

Also, Manychat has many templates that you can use:
→ Go to Home tab and choose the one that fit your needs. Click on “Explore all templates” to see all the Manychat templates.

Let me know if this helps 🙂

Hi! I used the first template, the most basic, i dont made a custom flow
its in spanish … thanks a lot for your help! :)

​@emigalvan Make sure that all the permissions are set correctly. Here’s a help article with a step-by-step:

English: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting#h_01J30P5KAJTD66V6ZCSSJPG9XX

Spanish: https://help.manychat.com/hc/es/articles/14281308423452-Resoluci%C3%B3n-de-problemas-de-automatizaci%C3%B3n-de-Instagram

Once you’re using a template, the problem shouldn’t be the automation itself, but the connection between Manychat and Meta.

Try this and let me know if it worked. 🙂

Thanks! I Follow those steps but when trying to set manychat as instagram receiver i dont have any option, nothing apears … Whay should I do?
Thanks!

​@emigalvan Please follow this link to open a ticket to the Manychat Support team: https://help.manychat.com/hc/es/p/get_support_page

They’ll do their best to help you! 

Will, do! Thanks for your help :)