Hi! I just signed up for Many Chat and created my first auto-DM for Instagram comments, and it's not working!
I simply want to have a reply to that word in the comments and a private link sent when I comment. It's supposed to be super simple, but it doesn't work!
Is there someone from support I can ask or call?
THANK YOU
Hey, ​
Can you share with us a screenshot of your automation?
This will be needed to understand the cause of your situation.
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Here’s a help article to help you to understand how you can build your automation: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
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Also, Manychat has many templates that you can use:
→ Go to Home tab and choose the one that fit your needs. Click on “Explore all templates” to see all the Manychat templates.

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Let me know if this helps 🙂
Hi! I used the first template, the most basic, i dont made a custom flow
its in spanish … thanks a lot for your help! :)

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Once you’re using a template, the problem shouldn’t be the automation itself, but the connection between Manychat and Meta.
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Try this and let me know if it worked. 🙂
Thanks! I Follow those steps but when trying to set manychat as instagram receiver i dont have any option, nothing apears … Whay should I do?
Thanks!

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They’ll do their best to help you!Â
Will, do! Thanks for your help :)
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