Hey, ​@LucaV 

If you can’t find any automation that triggers those messages, probably they are being sent from another tool.
Check your Facebook account integrations to see if there is another tool connected to your FB or IG account.

Thank you so much, but… it is Manychat!

And I don’t know where!!!

luca

😳

Hey, ​@LucaV 

Go to settings → Instagram channel → check if there is a Default Reply or Story Mention Reply activated.

If it’s not, go to your inbox (on Manychat) → select the conversation with the user where happened this and check if there is any information about the automation. Something like this:

just this;

Check out the conversation between *** and Luca Vanin on Manychat https://app.manychat.com/fb913947/chat/1104170196?channel=instagram&messageID=24715561473

Hey, ​@LucaV 

Unfortunately, I can not access that link because I don’t have the permissions to do so.

If you can’t find this particular automation, you need to contact the Manychat support team and they will look your account.

Follow this link to contact them: https://help.manychat.com/hc/en-us/p/get_support_page

Unfortunately, it seems not working any kind of support from Manychat.

Can anyone help me?

Luca

Hi ​@LucaV, may I ask if you’ve submitted a support ticket for our team? Our team is there to help troubleshoot any issues you might be facing in your Manychat account as Rodrigo mentioned above. 

Hey, ​@LucaV 
The support team found the automation that triggered that message.

Go to https://app.manychat.com/fb913947/cms/files/content20250823132847_578856 and switch it off.

Let me know if you have further questions 🙂

​@Cansu Honestly? I was not able to find any kind of ticket system to write to. 

​@rodrigo_silvano Thank you so much! I deleted it!