Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?
They get:
Great, you're all set. Here's a link to join at [date/time]! 
and
Psst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 
And I did not set them and neither cannot find them!
Thanks
Hey,
If you can’t find any automation that triggers those messages, probably they are being sent from another tool.
Check your Facebook account integrations to see if there is another tool connected to your FB or IG account.
Thank you so much, but… it is Manychat!
And I don’t know where!!!
luca
Hey,
Go to settings → Instagram channel → check if there is a Default Reply or Story Mention Reply activated.
If it’s not, go to your inbox (on Manychat) → select the conversation with the user where happened this and check if there is any information about the automation. Something like this:
just this;
Check out the conversation between *** and Luca Vanin on Manychat https://app.manychat.com/fb913947/chat/1104170196?channel=instagram&messageID=24715561473
Hey,
Unfortunately, I can not access that link because I don’t have the permissions to do so.
If you can’t find this particular automation, you need to contact the Manychat support team and they will look your account.
Follow this link to contact them: https://help.manychat.com/hc/en-us/p/get_support_page
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
