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Question

Automation firing without use of trigger word

  • December 3, 2024
  • 6 replies
  • 74 views
carol trotter

Hi.  My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations.  

  1. How can I ensure that only the trigger word fires an automation
  2. How can I ensure that the right automation is being triggered when the word is put in.

Thanks!

    6 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • December 4, 2024

    Hey ​@carol trotter what’s the trigger that you’re using?

    Is it a comments trigger or simple a keyword trigger?

    And are you using IG, Messenger, Whatsapp…?

    Lastly, can you add a screenshot of your setup so we can take a peak and see if there’s anything wrong with it?

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Veronicadiscernment

    Hi ​@Gustavo Boregio can I please follow up on this? It’s happening to me as well. It’s for IG 

     

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • December 11, 2024

    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Veronicadiscernment

    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    ​@Gustavo Boregio this are the only keywords we have setup for it. I can’t screenshot the wrong trigger right now, but definitely checked it and nothing in the comment he posted should trigger this. 

    Veronicadiscernment

    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    ​@Gustavo Boregio this are the only keywords we have setup for it. I can’t screenshot the wrong trigger right now, but definitely checked it and nothing in the comment he posted should trigger this. 

    ​@Gustavo Boregio 

     

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • December 12, 2024

    Got it ​@Veronicadiscernment !

    If everything is setup correctly and you have a false trigger, I suggest you gather evidence (screenshot and the Manychat user) and talk to support.

    You can open a ticket at https://help.manychat.com 

    They’re the only ones who will be able to check and confirm for you.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
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