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Question

Automation firing without use of trigger word

carol trotter

Hi.  My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations.  

  1. How can I ensure that only the trigger word fires an automation
  2. How can I ensure that the right automation is being triggered when the word is put in.

Thanks!

    6 replies

    Gustavo Boregio
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    Hey ​@carol trotter what’s the trigger that you’re using?

    Is it a comments trigger or simple a keyword trigger?

    And are you using IG, Messenger, Whatsapp…?

    Lastly, can you add a screenshot of your setup so we can take a peak and see if there’s anything wrong with it?

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
    Veronicadiscernment

    Hi ​@Gustavo Boregio can I please follow up on this? It’s happening to me as well. It’s for IG 

     

    Gustavo Boregio
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    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
    Veronicadiscernment

    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    ​@Gustavo Boregio this are the only keywords we have setup for it. I can’t screenshot the wrong trigger right now, but definitely checked it and nothing in the comment he posted should trigger this. 

    Veronicadiscernment

    ​@Veronicadiscernment what words do you have setup?

    And can you send some examples of ‘wrong’ triggers?

    ​@Gustavo Boregio this are the only keywords we have setup for it. I can’t screenshot the wrong trigger right now, but definitely checked it and nothing in the comment he posted should trigger this. 

    ​@Gustavo Boregio 

     

    Gustavo Boregio
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    Got it ​@Veronicadiscernment !

    If everything is setup correctly and you have a false trigger, I suggest you gather evidence (screenshot and the Manychat user) and talk to support.

    You can open a ticket at https://help.manychat.com 

    They’re the only ones who will be able to check and confirm for you.

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
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