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Automation flow is stalled

  • Aug 11, 2026 3:18 AM UTC
  • 5 comments
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PsychLife

This was working fine a few days ago but now when I Preview the Automation for Facebook Messenger I only get past the first questions and then it just hangs and does not advance. I have refreshed Facebook permissions and no change, and have also checked that the automation is published and live. See screenshot. I have to believe it has something to do with Facebook since this automation worked fine the other day. Any help is appreciated!!

 

Best answer by Mel E

Hey ​@PsychLife - there does seem to be an issue with FB Messenger and the Data Collection node at the moment. My client’s flows also stopped at exactly this point 3 days ago. I have raised a ticket with Manychat - might be an idea to raise one too? I currently don’t know what the issue is.. but several in the community are seeing the same problem

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5 replies

Mel E
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  • Manychat Community Expert
  • Answer
  • Aug 11, 2026 3:43 PM UTC

Hey ​@PsychLife - there does seem to be an issue with FB Messenger and the Data Collection node at the moment. My client’s flows also stopped at exactly this point 3 days ago. I have raised a ticket with Manychat - might be an idea to raise one too? I currently don’t know what the issue is.. but several in the community are seeing the same problem


PsychLife
  • Author
  • Up-and-comer
  • Aug 11, 2026 8:32 PM UTC

Ahhh, Thank you so much Mel for responding. I appreciate the notice!!


Mel E
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  • Manychat Community Expert
  • Aug 14, 2026 11:36 AM UTC

​@PsychLife -this error is now fixed so hopefully your automation is now working again? Mine is


PsychLife
  • Author
  • Up-and-comer
  • Aug 14, 2026 3:49 PM UTC

It is - thank you!!


cata_rendon
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  • Community Moderator
  • Aug 15, 2026 10:10 PM UTC

Hi ​@PsychLife , your flow structure seems ok, probably try to copy the flow and create a new one. Sometimes this helps to overcome the “bug”