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Question

Automation flow not continuing

  • August 9, 2026
  • 5 comments
  • 40 views

lytstephen

Not sure if anyone else is experiencing the same issues - but since 1-2 days ago some steps on my automation flows are not continuing.

 

For example I have a quick reply button, after the user clicked one of the options, a custom field would be set and the next message would be sent. The custom field is being set but the message is not being sent.

 

I manage 3 different pages and the issue is persisting on all of them. My entire sales channel goes through the automation, so this is a critically urgent error.

 

I’ve tried resetting permissions and even removing and reauth manychat but the issues still persist. If anyone else is experiencing similar issues please let me know. If support knows anything about this please let me know as well.

 

Thank you.

5 replies

Saruul
  • Up-and-comer
  • August 10, 2026

YES,  I am experiencing the same issues! Its not working as usual

 


lytstephen
  • Author
  • Up-and-comer
  • August 10, 2026

YES,  I am experiencing the same issues! Its not working as usual

 

Glad to know that I’m not the only one.

It seems that I have some conditionals (if) and those aren’t getting passed through. But upon removing all the conditionals there are still some parts that are getting stuck.

Hope there would be some kind of fix soon, or at least some published known issues so at least something is being looked at and fixed.


Mel E
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  • Manychat Community Expert
  • August 10, 2026

Yes i have this issue to - since Saturday morning UK time. Seems to be on FB rather than IG for me (rather my client). Have put in a ticket but no response yet


lytstephen
  • Author
  • Up-and-comer
  • August 10, 2026

Yes i have this issue to - since Saturday morning UK time. Seems to be on FB rather than IG for me (rather my client). Have put in a ticket but no response yet

yeah I think I started seeing the issues about the same time. 2 days ago was working fine earlier in the day, then stopped working sometime mid day. Then yesterday and today it was not working at all.

I’ve also put in a ticket with “critical” status but no response yet. If you got any updates please post it here, thanks!


Mel E
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  • Manychat Community Expert
  • August 10, 2026

@lytstephen - will do. I also marked as Critical. Whole new funnel for a new client, running into external automations - grrr…