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Automation for new follower not working

  • November 24, 2025
  • 2 replies
  • 55 views

vitoria.lima

Hi!
I’m getting this error when trying to access or edit our “Oi” automation for new followers on Instagram inside ManyChat.

This flow is responsible for sending the initial greeting message and guiding users through our welcome path, so it's important for our team to update it.

I already checked all user permissions on Meta Business Suite and followed the steps from the official help article, but nothing changed.
Our admin has full access to the Instagram account and can normally edit links, settings, and other assets on Meta, but still can’t access this specific automation inside ManyChat.

Could you help me understand what may be causing this issue and how to fix it?
Thank you!

 

2 replies

cata_rendon
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  • Manychat Community Moderator
  • November 24, 2025

Hi ​@vitoria.lima 
So sorry you’re running into this issue — I know how important that “New Follower” automation is for IG onboarding.

From what we’ve seen recently, some Instagram accounts are experiencing temporary errors with this feature. This seems to be coming from Meta’s side, not Manychat. Meta is already aware of the problem and working on a fix.

I’d recommend trying again a bit later, and if the issue continues, please reach out directly to our Support Team so they can take a closer look at your account.

Hope this helps! Cheers!

Catalina R


ceglia_carlo
  • Up-and-Comer
  • November 30, 2025

Hi!

 

I shared a post with all the details of the solution that worked for me — hope it helps you too!

 

https://community.manychat.com/general-q-a-43/workaround-that-finally-fixed-the-say-hi-to-new-followers-update-permissions-bug-8016?fid=43&tid=8016