This is a screenshot of my automation, I am using a FREE Version, and I am trying to figure out why my automation is not working. It says Live, but when I try to test it using a different account, the trigger is not working, the flow is not working. I am using more than 10 images.. The activate 14-day free trial always pops out. If I use a PRO Feature,I dont see it on Pricing plan. Is the ACTION a PRO Feature? Pls help… 3 keywords are active. Refresh permissions, multiple times I tried.
Hello
The action block is a feature available in the free plan, so this isn't the issue. One of the limitations of the free plan is keyword triggers; there is a maximum limit of 3. Since you already have exactly 3 triggers, this also isn't causing the problem. Additionally, I tested sending 12 images from my account, and Messenger successfully delivered them, so this isn't the problem either.
Are you using Facebook comment triggers? If yes, I suggest reading the entire ManyChat help article linked below, as there are different types of posts, and depending on where users comment, the flow may or may not activate.
https://help.manychat.com/hc/en-us/articles/14281386567836-Facebook-Comments-Trigger
If you're using direct message triggers, I recommend conducting a test with a simple flow. Remove one existing trigger (to avoid exceeding the limit) and create a simple test flow from scratch with just one trigger and a basic message block. This will help identify whether the issue lies with triggers that aren't activating or within the flow itself.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
