I have the problem that my automations don't work as they should. The first message is always sent, and then the automatic comment reply also works, but when the user clicks on "Send me the link," nothing happens. They cannot get my free guide. The weird thing is that sometimes it works and sometimes it doesn't do anything, but the full workflow works only two out of like 35 times. What can I do? So the first step always works, then it stops
Question
Automation is not working till the end
+7Hey
This will help us check if there are any errors.
this is how it looks like, and at the beginning it always works and then not anymore :(
+7Ok
You can follow the steps in this guide:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
If after that it still fails, then I suggest you contact support so they can take a look at your account and see if there are any other issues.
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