Automation not responding to comments

I’m having a similar issue and it’s really annoying!

In my case, the first automated msg is sent, but then it ends.  It worked fine for a few people, but not for the majority.   The get help function is not visible - perhaps as I’m on a trial period, but this is making me consider whether or not its worth the money!

Sorry, I have no answers for you, but you’re not alone if that helps!

Hi ​@Mukul , 

I’m sorry to hear you’re experiencing issues with your IG Comment Trigger — I know how frustrating this can be.

Here are a few things I’d recommend double-checking:

1. Instagram permissions
   You already mentioned you refreshed permissions, which is usually a quick fix, but since it didn’t work in your case, we can rule that out for now.
2. Follow the official IG automation troubleshooting guide
   This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
   https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
3. Check for platform-wide issues
   Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
   https://status.manychat.com/
4. One-time trigger behavior
   Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

If non of the above works, the best way to understand what is going on would be to contact manychat support team. Here is a guide on how to reach them: How to get support from Manychat – Manychat Help

Cheers,
Catalina Rendon