Hi everyone,
I'm having an issue where my automation message doesn’t send when the flow is live. I tested it (in live mode) using myself as the contact, and it worked—but when triggered for actual users, nothing gets delivered. Any idea what could be causing this?
screenshot with the details:
Best answer by Gustavo Boregio
Hey
Here’s a video explaining it:
Hoepe this helps!
+6Hey
Here’s a video explaining it:
Hoepe this helps!
Hi
I just have a follow-up question: what if I was trying to send the message after the 30-day window has passed, and it didn't go through, would the issue still be the same (no two-way engagement within the time window), or does a different rule apply in that case?
+6
And any message after 24 hours (including over 30 days) will fall under the same rule. The only way to do it is manually.
Ahh I see, so even after 30 days, the same rule still applies. Thanks a lot
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