Automation not working

can you send the link for a reel for testing?

@Digitalmateus yes : https://www.instagram.com/reel/C3lIaG8NVJc/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==   :)

it works now, thank you! yesterday it didn't work 

I hace the same proble. How did you fix the issues?

sometimes you just need to refresh permissions.. 

I did that already...many times...no change

I see. Well, I could connect with you so we could take a look 

Do you have any automation working right now?

Yes. All works for me. 

I guess must be something in the settings as I had automations work before and now none working

Definitely 

https://manychat.com/flowPlayerPage?share_hash=737919_a83c6f136166078b68b4f9a7dba667085b7153d5 this is what I am struggling with. very basic

Send me your instagram so I can test it 

@digitalfairy.ro

I just commented on a reel and nothing happened. I have some spare time tomorrow if you want to connect on a zoom call 

I think I found the problem. Is in the Facebook settings

Allow access to Instagram messages in Inbox

Depending on their Page roles, people who help manage your Page may have access to view and respond to Instagram messages. You can change this in your settings at any time.

this is inactive. I try to put it active, doesn't work

Instagram messages are unavailable in Inbox until you've confirmed that people who manage your Facebook Page can also manage your Instagram messages.

Hello, I am having the same issue with my automation not working. It was working before but has stopped sending DMs. My instagram is @Attract Success Queen  https://www.instagram.com/attractsuccessqueen/

My first automation is also not working. Can somebody help me please? I’ve tried to look if everything on the back end is in order and it seems so. This is my instagram account: https://www.instagram.com/wendy_berends/ Thanks!

It didn’t work. Let’s connect and take a look 

It works now. Updating you. I got your message 

What should I comment to test your automation? 

Hello. I've been using Manychat for 3 months now, and for more than 48 hours, the automations have all been blocked. Your account is linked. The invoices are ok but it doesn't work. I followed the steps of the checklists and everything is ok. How did you solve it? This is the link to my latest reel. If You comment CANVA You sholud recieve my DM, but it doesn't work

https://www.instagram.com/reel/C7d3Cu2Iptn/?igsh=MzY1Yjl2NTRuZmV3

Thanks for the reply 

I need help please! My first automation is not working. Can’t figure out what’s gone wrong. Thanks!
https://www.instagram.com/reel/C9cisRiP5lm/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==