Hey,
New here!
I have tried to set up a comment to message automation but when a friend has comment on the post it is not sending her the message and link I have set up.
Any suggestions?
Question
Automation not working
+4Hi
I’m sorry to hear you’re experiencing issues with your IG Comment Trigger — I know how frustrating this can be.
Here are a few things I’d recommend double-checking:
- Instagram permissions A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
You can do this by going to your ManyChat account and clicking Help → Refresh Permissions. - Follow the official IG automation troubleshooting guide
This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting - Check for platform-wide issues
Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
https://status.manychat.com/ - One-time trigger behavior
Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.
Hopefully this helps!
Cheers,
Cata Rendon
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