Skip to main content

Automation not working after refresh

  • July 10, 2025
  • 3 replies
  • 72 views

coachtijanadaly

Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response.

 

The automation is on and pointing to the right post.

 

Any advice?

 

https://www.instagram.com/reel/DKfEhWsAjBL/

3 replies

Aafia Umair
  • Message Musketeer
  • 126 replies
  • July 10, 2025

@coachtijanadaly kindly share the screenshot of your flow.

Contact me if you want any help.thanks.


coachtijanadaly
  • Author
  • Up-and-Comer
  • 2 replies
  • July 10, 2025

Thank you ​@Aafia Umair 

 

The first step is not working.

 


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • August 12, 2025

Hey, ​@coachtijanadaly 

Have you checked your permissions?

First, click the help button in the bottom left corner → refresh permissions.

If this not help, follow this step by step to check if everything is ok on Meta’s side:

https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

Let me know if this helps 🙂