Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response.
The automation is on and pointing to the right post.
Any advice?
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Contact me if you want any help.thanks.
Thank you
The first step is not working.
Hey,
Have you checked your permissions?
First, click the help button in the bottom left corner → refresh permissions.
If this not help, follow this step by step to check if everything is ok on Meta’s side:
https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
Let me know if this helps 
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