My business did a paid partnership with another brand and used the many chats automated comment feature. It worked fine for the post, but now that the brand is boosting the post it no longer works. Anyone know why and if it’s possible to fix it? Thank you!
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Hey,
How did the brand create the ad? Through the boost button or using the ads manager?
Check this article about ads trigger:
For Facebook: https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-Trigger
For Instagram: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger
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