i have the free account manychat.
I have been setting up automation for a few posts but noticed, I had someone commented using keyword and no automation was triggered. My IG didn't notiify me either, in the activity page, that someone comments on ny reels either ( I just reported that to Instagram directly) idk if that has anything to do with manychat not being triggered in my reels.
I check to see if the automation is live, and it does in fact have it in red box on top left saying “LIVE” . even showing all my automations in list view, they all say LIVE in red.
I don't even know where to find the flow part where it shows arrows , based off of what I seen in the past questions, so IDK if that is a hidden issue either .
I’d appreciate you for helping me work through this, in advance!