Hi @NatBAust 

1. pls check if you have "Allow access to messages" enabled on your IG profile.

Please let me know if this was the issue.

2. Refresh Permissions
3. Are you using the pro or free plan of Manychat? If you have free plan you can check limitation here: https://manychat.com/pricing

I hope this helps.

Hey, @NatBAust 

It’s not possible to activate an automation if the post/reel doesn’t belong to your account. You must be the creator for the automation to work.

More info here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

Hey Rodrigo,

Thanks for the information and taking the time! The reel did belong to my account, we discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Annoying, but at least we got to the bottom of it!

Hi @NatBAust 

1. pls check if you have "Allow access to messages" enabled on your IG profile.

Please let me know if this was the issue.

 

2. Refresh Permissions
3. Are you using the pro or free plan of Manychat? If you have free plan you can check limitation here: https://manychat.com/pricing

I hope this helps.

Hi Gosia,

Thanks for taking the time to help. We discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Annoying, but at least we got to the bottom of it! Thanks again.