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Automation not working on paid partnerships

  • November 11, 2024
  • 5 replies
  • 89 views
NatBAust

Hi all,

Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.

Thanks!

Best answer by NatBAust

Hi @NatBAust 

  1. pls check if you have "Allow access to messages" enabled on your IG profile.

Please let me know if this was the issue.

 

  1. Refresh Permissions
  2. Are you using the pro or free plan of Manychat? If you have free plan you can check limitation here: https://manychat.com/pricing

I hope this helps.

Hi Gosia,

Thanks for taking the time to help. We discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Annoying, but at least we got to the bottom of it! Thanks again.

    5 replies

    Gosia
    • Gosia
    • Message Musketeer
    • November 11, 2024

    Hi @NatBAust 

    1. pls check if you have "Allow access to messages" enabled on your IG profile.

    Please let me know if this was the issue.

     

    1. Refresh Permissions
    2. Are you using the pro or free plan of Manychat? If you have free plan you can check limitation here: https://manychat.com/pricing

    I hope this helps.

    OpenToWork | IG: @gosia.morska
    NatBAust
    rodrigo_silvano
    Forum|alt.badge.img+4
    • rodrigo_silvano
    • Manychat Community Moderator
    • November 12, 2024

    Hey, @NatBAust 

     

    It’s not possible to activate an automation if the post/reel doesn’t belong to your account. You must be the creator for the automation to work.

    More info here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

    rodrigosilvano.pt | Automate with intelligence - Surprise with experience
    NatBAust
    NatBAust
    • NatBAust
    • Author
    • Up-and-Comer
    • November 15, 2024

    Hey, @NatBAust 

     

    It’s not possible to activate an automation if the post/reel doesn’t belong to your account. You must be the creator for the automation to work.

    More info here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

    Hey Rodrigo,

    Thanks for the information and taking the time! The reel did belong to my account, we discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Annoying, but at least we got to the bottom of it!

    NatBAust
    • NatBAust
    • Author
    • Up-and-Comer
    • Answer
    • November 15, 2024

    Hi @NatBAust 

    1. pls check if you have "Allow access to messages" enabled on your IG profile.

    Please let me know if this was the issue.

     

    1. Refresh Permissions
    2. Are you using the pro or free plan of Manychat? If you have free plan you can check limitation here: https://manychat.com/pricing

    I hope this helps.

    Hi Gosia,

    Thanks for taking the time to help. We discovered it was due to the post being age gated for 21+, and Many Chat does not work for posts with an age restriction. Annoying, but at least we got to the bottom of it! Thanks again.

    Ragu
    • Ragu
    • Up-and-Comer
    • December 13, 2024

    i am a paid subscriber but after i give “ Allow access to messages” also my automation is not working its in live only

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