Automation not working with only 1 key word on instagram

Hi, ​@ChristinaNN!

This is usually not a system bug, but rather a few common setup details or Instagram permissions that might need a quick adjustment.

Here are the most common things to check to get this working:

1. Testing from the right account: Instagram does not allow automations to send messages to your own account. If you are commenting on the post using the same account that runs the automation, nothing will trigger. Be sure to test from a different personal account.

2. Instagram message permissions: On your Instagram mobile app, go to Settings and activity > Messages and story replies > Message controls > Connected tools, and ensure that "Allow access to messages" is toggled on.

3. Refresh permissions in Manychat: Inside Manychat, head over to Settings, find your Instagram connection, and click Refresh Permissions to make sure the connection with Meta is fully synced.

4. Trigger settings: Make sure the automation is published and toggled on (Live). Also, check if the keyword condition is set to "Comment contains" or "Comment is". If users comment extra words or punctuation, "contains" is usually much more forgiving.

5. Instagram 24-hour messaging window: Remember that when a user comments on a post, the automation can send one initial private reply. For the full conversation flow to continue sending automated follow-up messages, the user needs to reply or interact with a button inside that first DM to open the messaging window.

If you go through all of these and it still refuses to trigger, it might be necessary to open a ticket: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

Hope this helps! 🙏