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Automation Pause duration Not workting

  • November 6, 2024
  • 1 reply
  • 22 views

asufiyans

Hello Everyone I want to pause my automations, After a customer sends me Match Keyword (like Hello, Hi, Menu) He/She will get one Automation in a day. Next day when He/She Sends me Match Keyword (like Hello, Hi, Menu) get automation again. I think my Pause Duration no working(I put it 24hr).

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • November 6, 2024

@asufiyans you’re probably trying to send messages after 24 hours.

Check the 24 hours rule here:

https://manychat.com/resources/video-course/how-to-use-instagram-automation-by-manychat/instagram-automation-24-hour-rule-explained