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Question

Automation randomly triggering

  • September 24, 2024
  • 2 replies
  • 25 views

JRC-SMB

My automation was triggered even if the comment doesn’t include my keyword ‘pray’.

Here’s the screenshot of the comment and the auto-response:

 

The automation trigger is:

 

Is this possible that an automation is triggered randomly?

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • September 24, 2024

Hey @JRC-SMB just in case, make sure that there aren't other automations that may be triggering in this scenario (maybe a trigger that fires with all posts?).

If you don't find anything, open a ticket with support so they can look into it. You can open a ticket at https://help.manychat.com 


Aafia Umair
  • Message Musketeer
  • September 24, 2024

check your keywords, maybe any keyword work with all post.